A betbuzz account can be locked for three main reasons — entering the wrong password more than 5 consecutive times, unusual or suspicious login activity, or a pending KYC verification. Each situation has a different resolution process.
Follow these steps:- If you're having trouble with your password: Enter Click the "Forgot Password?" link on the page. An OTP will be sent to your registered mobile number — use it to set a new password. Your account is typically restored within 5 minutes.
- If your account is locked due to suspicious activity: Reach betbuzz support via live chat or email support@betbuzz.fun. You may be asked to provide a photo of your national ID for identity verification.
- If your account is locked due to incomplete KYC: Log in to your account and upload your National ID and a selfie under the "KYC Verification" section. Verification is usually completed within 10–30 minutes.
No funds are lost when an account is locked. Once resolved, your balance remains untouched. For further assistance, Help Center Go.
Betbuzz offers two separate options — a Cooling-Off Period for a temporary break, and Self-Exclusion for a longer-term break. There is also an option to permanently close your account.
Options:- Cooling-Off (1–30 days): Go to the "Responsible Gaming" section in your account settings and activate the Cooling-Off Period. You will not be able to log in or place bets during this time, but your account will remain open.
- Self-Exclusion (3 months – 5 years): Contact betbuzz support via Live Chat and say "Enable Self-Exclusion" — it takes effect immediately and cannot be reversed before the period ends. Details Responsible Gaming View on the page.
- Permanent Closure: Send an email to support@betbuzz.fun with the subject "Permanent Account Closure". After identity verification, your account will be closed within 48 hours. Make sure to withdraw any remaining balance before the closure.
While your account is closed or on a break, betbuzz will not send any promotional communications.
Per betbuzz policy, each person may only register one account — this is strictly enforced. That said, two separate accounts can be used on the same device, provided each person has a different mobile number, a different national ID, and a different payment method.
Key rules:- Only one account can be registered per mobile number.
- Each bKash or Nagad number can only be linked to one account.
- Opening multiple accounts with a single National ID is strictly prohibited.
- Always log out of your account after use so no one else accidentally gains access.
If multiple accounts are detected, betbuzz reserves the right to permanently close all of them, and bonuses may be forfeited. For full details on the rules, Terms & Conditions View.
All betting records and financial transaction history for your betbuzz account are available in one place. After logging in, follow the steps below:
To view your betting history:- Log in to your account.
- Click the profile icon in the top right corner.
- Go to the "My Bets" or "Betting History" menu.
- You can filter by date range, sport, or bet type. Pending, Won, and Lost bets are each displayed separately.
- Go to the "Wallet" or "Transaction History" menu.
- You can view the date, amount, method, and status of every deposit and withdrawal.
- Copy the reference number from any transaction and share it with support for a faster resolution.
Betbuzz displays your last 12 months of history directly. If you need older records, you can request them at support@betbuzz.fun.
On betbuzz, live scores and real-time stats are available directly on the betting page — no need to navigate elsewhere.
How to access:- Log in to your account and go to "Sports" or Sports Events Go to menu.
- Click the "Live" tab to see all ongoing matches — live scores are shown alongside each match.
- Click on a specific match to view detailed live statistics — corners, cards, shots on target, and more.
- Matches with live streaming available will show a camera icon — click it to watch the match in real time. A minimum balance of ৳1 is required in your account to access streaming.
A stable internet connection is required for smooth live betting and score updates. For the best live betting experience, use the mobile app — download it now here।
When you enable two-step verification (2FA) on betbuzz, you'll need to enter both your password and a one-time OTP sent to your mobile every time you log in. This significantly increases the security of your account.
Steps to activate:- Log in to your account and click the profile icon in the top right corner.
- Go to the "Security Settings" menu.
- Find the "Two-Step Verification" option and click the "Enable" button.
- A verification code will be sent to your registered mobile number. Enter it to confirm.
- Once activated successfully, you will receive a confirmation SMS.
- An OTP will be required every time you log in from a new device or browser.
- Additional verification may also be required for password changes or withdrawal requests.
Enabling 2FA is completely free and can be turned off at any time. For your security, betbuzz recommends keeping it enabled at all times.
Betbuzz regularly runs daily login bonuses and free spin offers. These promotions change from time to time, so to see the latest offers, Latest Promotions Check the page regularly.
Daily Check-in Bonus:- When a daily check-in event is running, logging in each day will trigger a bonus page or pop-up.
- Click the "Check-In" or "Claim" button — bonus credits, free bets, or cashback will be added to your account instantly.
- Log in 7 days in a row to earn bonus rewards — the amount varies for each event.
- Free spins are typically part of casino promotions and can be used on specific slots games.
- Any free spins you receive will appear in the "My Bonuses" section. They typically expire within 24–48 hours.
- Winnings from free spins are credited to your bonus balance and can be withdrawn once the wagering requirement is met.
All active activities & bonus terms Latest Promotions See the page for full details.